California Privacy Act Rights
Last Updated: April 2026
Your California Consumer Privacy Rights
If you are a resident of California, you have special rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). National Benefit Alliance respects these rights and provides the following information about how you can exercise them.
1. Right to Know
You have the right to request that National Benefit Alliance disclose what personal information we collect, use, share, and sell. Specifically, you may request:
- The categories of personal information we have collected about you
- The sources from which your personal information was collected
- The business or commercial purpose for collecting your personal information
- The categories of third parties with whom we share your personal information
- The specific pieces of personal information we have collected about you (in a portable, readily usable format)
2. Right to Delete
You have the right to request deletion of personal information that we have collected about you, subject to certain legal exceptions. We may deny your deletion request if the information is necessary to:
- Complete a transaction for which we collected the information
- Detect security incidents and prevent fraudulent activity
- Comply with legal obligations
- Enable internal uses reasonably aligned with your expectations
- Improve our services
- Carry out other lawful purposes
3. Right to Opt-Out of Sale or Sharing
While National Benefit Alliance does not engage in the traditional "sale" of personal information for monetary consideration, we do share personal information with marketing partners and service providers in ways that may constitute a "sale" or "sharing" under California law. You have the right to opt out of this sharing. When you opt out, we will not share your personal information with third parties for their marketing purposes.
4. Right to Non-Discrimination
You have the right not to be discriminated against for exercising your California privacy rights. We will not:
- Deny you goods or services based on your exercise of privacy rights
- Charge different prices or rates for goods or services based on your privacy choices
- Provide different quality or level of service based on your exercise of privacy rights
- Suggest that you will receive a different price or quality based on your privacy choices
We may, however, offer you financial incentives for the collection, retention, or sharing of your personal information. These incentives must be reasonable and must disclose the material terms clearly to you.
5. How to Exercise Your California Privacy Rights
To exercise any of your California privacy rights, you may submit a verifiable consumer request to National Benefit Alliance through the following methods:
- Email: privacy@nationalbenefitalliance.org
- Phone: 1-888-408-5650 (1-888-408-5650)
- Mail: National Benefit Alliance, Privacy Department, All 50 States Service Center, United States
- Online Form: Visit our website and use the privacy rights request form
6. Verification Process
To protect your privacy and security, we will verify your identity before processing your request. The verification process requires us to confirm that you are the individual about whom we maintain personal information. We may verify your identity by:
- Requiring you to provide information that matches personal information we have on file
- Requesting government-issued identification or other documentation
- Using third-party verification services to confirm your identity
You do not need to create an account with us to submit a privacy rights request, though creating an account may simplify the verification process. We will make reasonable efforts to verify your identity without requiring excessive personal information. If we cannot verify your identity, we will notify you and explain the reasons.
7. Response Timing and Delivery
Upon receiving a verifiable consumer request, National Benefit Alliance will respond within forty-five (45) days. If we need additional time to process your request, we will provide a written notice explaining the delay and the date by which we expect to provide the response, which shall be no later than ninety (90) days from the date of your request.
We will deliver our response by mail or electronic means, at your request and in a portable and readily useable format. If you request specific pieces of personal information we have collected, we will provide this information in a format that is easily transferable to another organization.
8. Authorized Agents
You may authorize an agent to make privacy rights requests on your behalf. If you designate an authorized agent to submit a request, we will require the agent to provide proof of authorization, such as a power of attorney or other legal document. We may also ask the agent to verify their identity and the consumer's identity directly.
9. Limitation on Requests
You may submit two verifiable consumer requests for access to your personal information within a twelve-month period without undue burden. We will not charge a fee for processing requests unless they are excessive or repetitive. If we determine a request is excessive or repetitive, we will explain our reasoning and provide you with the option to modify your request.
10. Appeals Process
If we deny your request for access, deletion, or opt-out, we will provide a written explanation of the reasons for the denial. You have the right to appeal our denial by submitting a request for review to privacy@nationalbenefitalliance.org. We will respond to your appeal within forty-five (45) days, unless we need additional time, in which case we will provide notice of the extension.
11. Shine the Light Law (California Civil Code Section 1798.83)
Under California Civil Code Section 1798.83, California residents have the right to request information about the categories of personal information shared with third parties for their direct marketing purposes. To make such a request, please contact us using the methods listed above.
12. Metrics and Accountability
National Benefit Alliance is committed to transparency regarding our handling of California consumer privacy rights. We maintain records of all requests received and our responses. We may publish annual reports regarding our privacy practices and compliance with California law.
13. Contact Information for California Privacy Rights
For questions about your California privacy rights or to submit a privacy rights request:
- Email: privacy@nationalbenefitalliance.org
- Phone: 1-888-408-5650 (1-888-408-5650)
- Mailing Address: National Benefit Alliance, Privacy Department, All 50 States Service Center, United States
14. Changes to This California Privacy Policy
National Benefit Alliance may update this California Privacy Act page to reflect changes in our practices or applicable law. We will post any material changes on this page and update the "Last Updated" date. We encourage you to review this page periodically to stay informed about your California privacy rights and how we honor them.
15. Additional Resources
For more information about the California Consumer Privacy Act and your rights under California law, you may visit the California Attorney General's website or consult with a privacy attorney. Our main Privacy Policy provides additional information about how we collect, use, and protect your personal information.