Privacy Policy

Last Updated: April 2026

1. Information We Collect

National Benefit Alliance collects information that you voluntarily provide, as well as information collected automatically as you use our Service. The types of information we collect include:

• Personal Information: Name, date of birth, mailing address, email address, phone number, Social Security number, household income, employment status, and family composition provided through application forms and eligibility assessments
• Technical Information: IP address, browser type, operating system, device information, pages visited, links clicked, and time spent on pages
• Usage Information: How you interact with our Service, which resources you access, and patterns of usage
• Communication Records: Records of communications you have with our team via phone, email, or chat

2. How We Collect Information

We collect information through several methods:

• Direct Collection: Information you provide when completing application forms, eligibility questionnaires, account registrations, and customer service inquiries
• Cookies and Tracking: We use cookies, web beacons, and similar tracking technologies to enhance your experience and understand how users interact with our Service
• Third-Party Sources: In some cases, we may receive information from government agencies, benefit administrators, or other authorized third parties to verify eligibility or improve our services
• Customer Service: Information shared when you contact us via phone, email, or other channels

3. How We Use Your Information

We use the information we collect for the following purposes:

• Eligibility Evaluation: Assessing your eligibility for programs and services
• Connecting you to appropriate benefit programs and government agencies
• Communication: Contacting you with program information, eligibility updates, and service notifications via phone, email, or text message
• Service Improvement: Understanding how our Service is used and making improvements to better serve our users
• Marketing Communications: Sending promotional information about programs and services relevant to your situation, with your consent
• Legal Compliance: Complying with legal obligations, preventing fraud, and protecting our rights
• Analytics: Analyzing usage patterns and trends to optimize our website and services

4. Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We share information with vendors and service providers who assist us in operating our website and providing services, subject to strict confidentiality agreements
• Government Agencies: We may share information with federal, state, and local government agencies to facilitate your applications and benefit eligibility determinations
• Business Partners: With organizations that administer benefit programs to which we refer you
• Legal Authorities: When required by law or legal process, or to protect our rights and the safety of our users
• Business Transfers: In the event of a merger, acquisition, or bankruptcy, your information may be transferred as part of that transaction

5. Marketing Communications and Opt-Out

We may use your contact information to send you marketing communications about programs and services that may benefit you. You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our email communications
• Texting "STOP" to our SMS service
• Calling 1-888-408-5650 and requesting removal from marketing lists
• Emailing us at privacy@nationalbenefitalliance.org

Please allow 7-10 business days for opt-out requests to take effect. Opting out of marketing communications will not affect your ability to receive transactional communications related to benefits or account information.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and collect information about how you use our Service. Cookies help us remember your preferences, understand usage patterns, and deliver targeted content. You can control cookies through your browser settings, though disabling cookies may limit some functionality on our website.

We may also use analytics tools such as Google Analytics to collect and analyze usage data. These tools may track your activity across multiple websites. Google Analytics allows you to opt out through browser extensions or Google's advertising settings.

7. Data Security

National Benefit Alliance takes reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction. We implement security safeguards such as encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information, and you use our Service at your own risk.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Retention periods vary depending on the type of information and the purpose for which we collected it. You may request deletion of your information, subject to legal and operational requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correct: Request correction of inaccurate or incomplete information
• Right to Delete: Request deletion of your personal information, subject to legal exceptions
• Right to Opt-Out of Marketing: Decline to receive marketing communications
• Right to Opt-Out of Sale: Opt out of the sale or sharing of your personal information (California residents)

To exercise these rights, contact us at privacy@nationalbenefitalliance.org or call 1-888-408-5650.

10. Children's Privacy

National Benefit Alliance is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information and terminate the child's account. Parents or guardians who believe we have collected information about a child should contact us immediately.

11. Third-Party Websites and Links

Our website may contain links to third-party websites and services over which we have no control. This Privacy Policy applies only to the National Benefit Alliance website. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party websites before providing your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. The date of the most recent update is shown at the top of this page. Your continued use of our Service following the posting of changes constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. California Privacy Rights

California residents have specific privacy rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). Please see our California Privacy Act page for detailed information about these rights and how to exercise them.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

• Email: privacy@nationalbenefitalliance.org
• Phone: 1-888-408-5650 (1-888-408-5650)
• Mailing Address: National Benefit Alliance, Privacy Department, All 50 States Service Center, United States